topic Re: Doorbell Video in Subscriptions and Services

Doorbell Video

GullPoint — Fri, 11 Feb 2022 22:51:59 GMT

I need to see video from Saturday 2/5th. The only option shown is to go back to Sunday 2/6th.

Re: Doorbell Video

MelbaDT — Wed, 16 Feb 2022 04:04:55 GMT

Hey GullPoint,

Thanks for reaching out and sorry for the delayed response.

What type of Nest Aware subscription do you have? Depending on the subscription that you have, you can only go back and view video or event history from specific days. Take a look at this link for more information: https://bit.ly/3ulNsGD

Best,

Melba

Re: Doorbell Video

MelbaDT — Sat, 19 Feb 2022 07:02:48 GMT

Hey there,

Checking back in — still need our help?

Best,

Melba

Re: Doorbell Video

Brad — Mon, 21 Feb 2022 19:41:08 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: Doorbell Video

Brad — Tue, 22 Feb 2022 19:51:13 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.