topic Re: instillation help in Subscriptions and Services

instillation help

andy1 — Mon, 13 Sep 2021 19:00:38 GMT

I have a new 2 pk mesh router wifi from Google. Initial start up with Home App caused app to stall out .

After pushing reset button on all units ( I purchased three router wifi mesh items) I am unable to install.

Home app now working, yet unable to install router with two points. Suspect that I may need to cancel

prior home settings and start again..... please help...

Re: instillation help

Jeff — Wed, 15 Sep 2021 01:25:26 GMT

Hi, andy1.

Sorry to hear about the setup issues you're having with your network setup. I can imagine that it's quite a frustrating experience to deal with. Let's get this figured out for you.

You mentioned that you got the Home app working again. During the setup process, are you getting any error messages? At what point during the setup process are you having it fail to proceed?

Let me know just a little bit more about where things are going wrong and we can figure out what we need to do in order to proceed. I look forward to hearing from you. Thanks.

Re: instillation help

Jeff — Thu, 23 Sep 2021 21:02:42 GMT

Hey, andy1.

I just wanted to follow up real fast to see if you were able to get this resolved or if we needed anything more on this. If you are still looking for help, let me know and I'll be happy to keep working with you on this.

Thanks.

Re: instillation help

Jeff — Mon, 27 Sep 2021 22:50:19 GMT

Hi, everyone.

As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.

Thanks