topic Re: Nest camera notification previews not showing in Subscriptions and Services

Nest camera notification previews not showing

MRospert — Thu, 24 Feb 2022 22:36:59 GMT

This question has been posed at least a couple of times but the threads are locked without providing a solution. I have this problem. Until the last few days my phone has had no issues with showing camera previews with notifications. However, recently over the last few days, the notifications come through without video preview and I must open the app to go to video.

Device: Samsung Galaxy s21 ultra 5G

Carrier: Verizon network

Troubleshooting completed:

1) I tried Settings->notifications->Nest->Show Previews Always

2) I tried uninstalling and reinstalling the app

3) I tried rebooting the device

4) disconnecting and reconnecting network settings

nothing has worked. What’s the solution to this problem?

Re: Nest camera notification previews not showing

Tonym67 — Sun, 27 Feb 2022 14:15:20 GMT

i got the same issues.. even deleted cache, cookies etc and nothing.. i can stream other videos and movies , just not any vid history.. its in their cloud or programming and i think they just don't want to admit that. I'm not buying anymore cameras until this gets corrected and if not, then I'll have to go with another brand. good luck!

Re: Nest camera notification previews not showing

Brad — Tue, 01 Mar 2022 18:50:49 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest camera notification previews not showing

Tonym67 — Tue, 01 Mar 2022 18:57:27 GMT

yes... video history review does not work on my PC. The blue wheel continually spins with unable to view any history on PC. I also tried signing out of account and logged in using my google acct and using NEST account on both Chrome and Edge, clearing all cache, cookies, history, etc and still unable to view. There is no problem viewing on phone. I have no problem viewing any other types of video or streaming on my PC-- only this NEST

Re: Nest camera notification previews not showing

MRospert — Tue, 01 Mar 2022 21:01:54 GMT

My issue has been resolved by whatever you must have done. Thank you

Re: Nest camera notification previews not showing

Brad — Mon, 07 Mar 2022 23:47:08 GMT

@Tonym67

Hey, I know this is a big ask but could you possibly start a new thread with your issue? Since the OP's issue has been resolved, I need to close this thread down. So it would best if you can, to start a new thread with this issue that way we can close this one out. Thanks for your understanding!

Best regards,

Brad.