topic Re: Transferring a Pre-Paid Nest Aware Subscription to a New Google Home in Subscriptions and Services

Transferring a Pre-Paid Nest Aware Subscription to a New Google Home

Matthjx — Sat, 18 Dec 2021 05:43:08 GMT

I was advised by Google Support to create a new Gmail email address so that I could create a new Google Home since they were unable to help fix multiple issues with my original Google Home that was created using my original Gmail email address. The issue is I had pre-paid for a Nest Aware subscription and now they are telling me that there is no way to move that subscription over to my new Google Home that they advised me to create.

I was told by the last Google support person that once I cancelled my subscription that I would receive a credit for the unused portion of the subscription and then I would have to pay for a new subscription on my new Google Home. I cancelled my subscription as advised by Google's support team and have not received any credit. After doing my own research it looks like there is no option to get a partial credit. Why am I able to research on my own yet Google's employees do not know their own policies?

As it seems that I still have access to the subscription until July of 22 on my old Google account is there anyone who knows if there is a way to transfer it to my new Google Home?

I think this is quite unfair that I have been ill advised every time I call Google support and now might lose the money that I paid for my subscription so hopefully someone can help with my issue.

Re: Transferring a Pre-Paid Nest Aware Subscription to a New Google Home

Brad — Wed, 09 Mar 2022 19:31:27 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Transferring a Pre-Paid Nest Aware Subscription to a New Google Home

Brad — Mon, 14 Mar 2022 16:22:20 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Transferring a Pre-Paid Nest Aware Subscription to a New Google Home

Brad — Tue, 15 Mar 2022 17:45:49 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.