topic Re: Nest aware in Subscriptions and Services

Nest aware

JohnM2 — Tue, 28 Dec 2021 19:13:26 GMT

Hello,

I signed for nest aware today, but this service is connected to the wrong account (inactive account not connected to my camera).

how can I change to the right account ?

thanks

Re: Nest aware

Brad — Wed, 23 Mar 2022 17:54:28 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. I am afraid that there is no such option to transfer Nest Aware services from one account to another. You will need to cancel your subscription and resub on the correct account. Terribly sorry for the inconvenience.

Best Regards,

Brad.

Re: Nest aware

Brad — Mon, 28 Mar 2022 15:52:09 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: Nest aware

Brad — Tue, 29 Mar 2022 15:57:02 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.