topic Re: NEST Aware access in Subscriptions and Services

NEST Aware access

Paul75 — Thu, 06 Jan 2022 11:28:45 GMT

Hello Google NEST Users

I see from my recent bank details that I was successfully charged on 28th November for an annual subscription to Nest Aware. Although I have e-mailed the Google Nest Support e-mail to get the account activated, it appears that no one is checking that request.

Every time I access my NEST system it just tells me to subscribe to Nest Aware, so this is very frustrating. Surely this is a 30 second job for a NEST Technician?

Regards, Paul

Re: NEST Aware access

almagnani — Thu, 06 Jan 2022 20:51:25 GMT

I went through a whole year of having paid for NestAware and it was linked to a different house on my nest account that didn't exist and didn't have any cameras or devices hooked up to it... and that I couldn't delete and could never get ANY support from ANYONE to fix any of it. I still have a fictitious home on my account and I cannot start Nest Aware on the real home that has cameras.

Good luck with getting any support. If you find someone to help you, tell them to give me a call. Service is a zero... They're good at processing credit card purchases though... I also bought 3 Nest Thermometers that they sent to the wrong address and I ate another $100 on that too...

They suck.

-al

Re: NEST Aware access

Brad — Tue, 11 Jan 2022 16:03:23 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: NEST Aware access

Brad — Fri, 14 Jan 2022 16:50:27 GMT

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: NEST Aware access

Paul75 — Mon, 14 Mar 2022 16:03:52 GMT

Hello Brad,

I have yet to be advised how my subscription that I paid for in 2021 will start. All I have at the moment is the demo version for my door bell and external camera. It should be simple to 'turn on' my subscription. Thanks, Paul

Re: NEST Aware access

Brad — Wed, 16 Mar 2022 18:11:10 GMT

@Paul75

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. You would need to check and see which email/account your Nest Aware subscription is connected too.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: NEST Aware access

Brad — Mon, 21 Mar 2022 17:02:21 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: NEST Aware access

Brad — Thu, 24 Mar 2022 17:22:34 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: NEST Aware access

Brad — Fri, 25 Mar 2022 17:29:35 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.