topic View Video Clips prior to subscribing to Nest Aware in Subscriptions and Services

View Video Clips prior to subscribing to Nest Aware

aouano — Tue, 29 Mar 2022 14:09:13 GMT

Hi,

I just signed up for Nest Aware after having the Nest Cam for some time. An incident occurred where I wanted to see the video but it's just a still image hence I signed up for Nest Aware.

Am I able to view the video of that event given it occurred prior to signing up for Nest Aware?

Thanks in advance for the help!

Re: View Video Clips prior to subscribing to Nest Aware

MplsCustomer — Tue, 29 Mar 2022 15:04:12 GMT

@aouano

Video history, including event clips, is stored and is available to us at the start of a Nest Aware subscription.

Re: View Video Clips prior to subscribing to Nest Aware

aouano — Tue, 29 Mar 2022 15:12:51 GMT

Thanks! And is there a way to retrieve a clip prior to the start?

Re: View Video Clips prior to subscribing to Nest Aware

MplsCustomer — Tue, 29 Mar 2022 15:32:05 GMT

@aouano

No. Our video history STARTS when our Nest Aware subscription starts.

Re: View Video Clips prior to subscribing to Nest Aware

Brad — Mon, 04 Apr 2022 15:39:27 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. I'm afraid that you cannot access previous footage if you did not have a Nest Aware subscription active at the time of the event.

Best Regards,

Brad.

Re: View Video Clips prior to subscribing to Nest Aware

James — Thu, 12 May 2022 19:45:01 GMT

Hello @aouano,
Just wanted to check in here to see if you were able to see John's response here? Did you have time to dive into the issue you are having? Please keep us posted if you need anything else.

Thanks,
James

Re: View Video Clips prior to subscribing to Nest Aware

Brad — Mon, 16 May 2022 16:53:16 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: View Video Clips prior to subscribing to Nest Aware

Brad — Tue, 17 May 2022 17:00:49 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.