topic NO Australian Telephone Support Number? in Subscriptions and Services

NO Australian Telephone Support Number?

a8sud982uy382iw — Sat, 02 Apr 2022 23:54:16 GMT

When I go to the Australia (AU) support pages, to call Australia Nest support.

Starting from here: https://support.google.com/googlenest/?hl=en-AU
It then redirects me to: https://support.google.com/googlenest/gethelp

Appears to be the US help site. Then gives me a US number to call: 1-855-469-637
I cant see any other way of getting an Australian number. As the redirect goes to the US.

What is the AUSTRALIAN nest support number?

Re: NO Australian Telephone Support Number?

a8sud982uy382iw — Mon, 04 Apr 2022 01:47:17 GMT

Can I get a response from NEST Community Support please?

Re: NO Australian Telephone Support Number?

Brad — Wed, 06 Apr 2022 15:34:27 GMT

Hey there,

Literally the only contact form I can find is found here. I do not have a phone number for Australian support. Not sure if there is one, honestly. I even tried to google one and couldn't find one. I know that our help center and these forums are generally mixed with different countries. I understand this is not helpful, but that is all I could find. What exactly do you need assistance with?

Best regards,

Brad.

Re: NO Australian Telephone Support Number?

a8sud982uy382iw — Fri, 08 Apr 2022 06:19:56 GMT

That is the issue...

https://support.google.com/googlenest/?hl=en-AU#topic=7029097

It is clearly a bug in the Help Portal web app. I want to be able to speak to Google on the phone.
Their AU web app guides you through the process, to then get them to call you back. There is a call back button and a button to get the AU number. But then it gives the US number and shows US timezones.

BUG! And really poor customer service on Googles behalf

Re: NO Australian Telephone Support Number?

a8sud982uy382iw — Fri, 08 Apr 2022 06:23:16 GMT

Please address the issue. Why do you have buttons for support and call backs on the AUSTRALIAN help site, that DO NOT WORK