topic Re: Video clip is not saved correctly in Subscriptions and Services

Video clip is not saved correctly

dreamcatcher — Tue, 04 Jan 2022 23:41:15 GMT

I have a Nest Hello (among other cameras). Today I had something going on that I wanted to save as a clip. However, after marking in and out and then saving the final clip is way shorter that what I set. I have also tried to split in smaller clips and save these, but it's all inconsistent what I get and they are all shorter than what I want.

All this makes it completely hopeless to get out my complete 7-8 minutes clip that I want to save.

Any help is appreciated.

Re: Video clip is not saved correctly

Brad — Wed, 06 Apr 2022 16:32:12 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Video clip is not saved correctly

dreamcatcher — Wed, 06 Apr 2022 22:07:05 GMT

I never got an answer so question/problem do still apply. However, I did not try again since then so the content now would be deleted from the cloud I presume. But it may still be a problem with new clips, but I didn't try it now.

Re: Video clip is not saved correctly

Brad — Thu, 07 Apr 2022 15:31:41 GMT

@dreamcatcher

I'm sorry to hear that you are still having the same issue! The maximum clip length setting for your camera or doorbell will affect how long video clips can be. You can find out more information here.

Please let me know if you need further assistance.

Best regards,

Brad.

Re: Video clip is not saved correctly

Brad — Mon, 11 Apr 2022 15:18:16 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Video clip is not saved correctly

Brad — Thu, 14 Apr 2022 20:16:58 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.