https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/how-to-get-in-touch-with-Senior-Support-specialists/m-p/140918#M2267 <P>Hi we have an open case that's been open for 5 days and the next step is supposed to be done by the Senior Support Specialists.&nbsp; The support staff that man the chat/phones say they can't do anything.&nbsp; Anyone have any success in contacting the Senior Support Staff?&nbsp; How many days does it take to resolve something that needs escalation to this level?</P> Tue, 12 Apr 2022 08:25:57 GMT BC1 2022-04-12T08:25:57Z https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/how-to-get-in-touch-with-Senior-Support-specialists/m-p/140918#M2267 <P>Hi we have an open case that's been open for 5 days and the next step is supposed to be done by the Senior Support Specialists.&nbsp; The support staff that man the chat/phones say they can't do anything.&nbsp; Anyone have any success in contacting the Senior Support Staff?&nbsp; How many days does it take to resolve something that needs escalation to this level?</P> Tue, 12 Apr 2022 08:25:57 GMT https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/how-to-get-in-touch-with-Senior-Support-specialists/m-p/140918#M2267 BC1 2022-04-12T08:25:57Z https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/how-to-get-in-touch-with-Senior-Support-specialists/m-p/146915#M2363 <P>Hi there,&nbsp;</P> <P>&nbsp;</P> <P>I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.</P> <P>&nbsp;</P> <P>Best Regards,&nbsp;</P> <P>Brad.</P> Thu, 21 Apr 2022 17:07:04 GMT https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/how-to-get-in-touch-with-Senior-Support-specialists/m-p/146915#M2363 Brad 2022-04-21T17:07:04Z https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/how-to-get-in-touch-with-Senior-Support-specialists/m-p/149142#M2424 <P>Hi there,</P> <P>&nbsp;</P> <P>Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.&nbsp;</P> <P>&nbsp;</P> <P>Best Regards,</P> <P>Brad.</P> Mon, 25 Apr 2022 15:57:33 GMT https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/how-to-get-in-touch-with-Senior-Support-specialists/m-p/149142#M2424 Brad 2022-04-25T15:57:33Z https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/how-to-get-in-touch-with-Senior-Support-specialists/m-p/151710#M2466 <P><SPAN style="background-color:transparent;color:#000000;font-size:10pt;">Hey Folks.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="background-color:transparent;color:#1d1c1d;font-size:10pt;">At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="background-color:transparent;color:#1d1c1d;font-size:10pt;">Best Regards,</SPAN></P> <P>Brad.</P> Thu, 28 Apr 2022 17:18:50 GMT https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/how-to-get-in-touch-with-Senior-Support-specialists/m-p/151710#M2466 Brad 2022-04-28T17:18:50Z