topic Re: Events will not play anymore in Subscriptions and Services

Events will not play anymore

GG58 — Sat, 02 Apr 2022 04:58:17 GMT

I have had my best for about a month! It was working fine then stopped playing back my events. I delete them often and nothing has changed. I logged off with and signed back in but still no replay on saved events, on any events. Only live will play. If not corrected I will expect a refund or replacement

Re: Events will not play anymore

GG58 — Sat, 02 Apr 2022 04:59:32 GMT

Nest indoor camera. Not best

Re: Events will not play anymore

SteveT1 — Thu, 07 Apr 2022 02:21:24 GMT

Hi there,

Thanks for reaching out. Let's get this sorted out. Is this a newly installed Nest Camera? Also, did you purchase the Nest Aware subscription after the trial expired?

To continue to use the features that come with your Nest Aware trial, you’ll need to purchase a Nest Aware subscription. You can check this article about FAQs about the Nest Aware 30-day trial to learn more.

Regards,

Steve

Re: Events will not play anymore

SteveT1 — Mon, 11 Apr 2022 00:16:06 GMT

Hi there,

Jumping in to check if you've seen my response. If you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

Re: Events will not play anymore

SteveT1 — Thu, 14 Apr 2022 02:59:58 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve