topic Re: Replace Nest guard notification. Cannot find any problems in Subscriptions and Services

Replace Nest guard notification. Cannot find any problems

heartRobotic — Tue, 28 Dec 2021 22:41:49 GMT

My nest guard a0024 has been sending a notification every few months to my phone saying to replace my nest guard but when I click on the notification, it disappears and I cannot find any issues via the app or hardware. Another month or two passes and the notification comes up again. How do I either debug the issue or replace the device?

Re: Replace Nest guard notification. Cannot find any problems

Brad — Wed, 23 Mar 2022 18:05:55 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Replace Nest guard notification. Cannot find any problems

heartRobotic — Sat, 26 Mar 2022 01:33:58 GMT

yes. i am still getting this notification with no apparent pattern regularly.

Re: Replace Nest guard notification. Cannot find any problems

Brad — Mon, 28 Mar 2022 15:48:47 GMT

@heartRobotic

I am afraid because this product is discontinued, I am not sure a replacement would be possible. Have you tried to Factory Reset the device? That may clear out this message you are seeing.

Best regards,

Brad.

Re: Replace Nest guard notification. Cannot find any problems

heartRobotic — Wed, 30 Mar 2022 03:27:07 GMT

Re: Replace Nest guard notification. Cannot find any problems

Brad — Wed, 30 Mar 2022 15:15:25 GMT

@heartRobotic

Here is an article that will walk you through how to Factory Reset your Nest Guard. Please give it a try and see if your issue is resolved.

Best regards,

Brad.

Re: Replace Nest guard notification. Cannot find any problems

Brad — Thu, 14 Apr 2022 15:45:04 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Replace Nest guard notification. Cannot find any problems

heartRobotic — Fri, 15 Apr 2022 02:23:09 GMT

i mean, i'm still getting this warning intermittently after FDR and you said that there is nothing to be done about it, so i guess no?

Re: Replace Nest guard notification. Cannot find any problems

Brad — Thu, 21 Apr 2022 15:32:48 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.