topic Re: My Camera Won't connect in Subscriptions and Services

My Camera Won't connect

HCardinali — Thu, 14 Apr 2022 05:41:38 GMT

Hi everyone,

I am having a bit of an issue. I just signed up to the Nest Aware, but I can't connect the camera. The privacy button is not on, I have restarted and reinstalled the Hub Max, but I'm still having the same issue.

Every time I go into the app and turn on the camera, once I leave the menu it turns it off again. We never used the camera and we have the hub for a couple of years now.

Any tips are greatly appreciated!

Re: My Camera Won't connect

Brad — Thu, 21 Apr 2022 17:05:44 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: My Camera Won't connect

Brad — Mon, 25 Apr 2022 15:54:13 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: My Camera Won't connect

Brad — Thu, 28 Apr 2022 17:20:54 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.