topic Re: Unable to sign in after iOS 15 update in Subscriptions and Services

Unable to sign in after iOS 15 update

Joanie920 — Mon, 27 Sep 2021 13:36:47 GMT

Since updating my phone, I can no longer access my camera and thermostat on the app. Help!

Re: Unable to sign in after iOS 15 update

GarrettDS — Fri, 01 Oct 2021 16:12:54 GMT

Hey there Joanie920,

So sorry to hear about the issues with accessing your camera and thermostat within the app, I'm sure that is frustrating, but I'm happy to look into this for you.

Would you mind answering a few questions for me?

Are you still having issues with this?
Have you uninstalled and reinstalled the app?
What other troubleshooting steps have you taken to try and fix the issue?

I look forward to hearing from you.

Best regards,
Garrett DS

Re: Unable to sign in after iOS 15 update

GarrettDS — Mon, 04 Oct 2021 18:00:34 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Unable to sign in after iOS 15 update

Joanie920 — Mon, 04 Oct 2021 18:02:47 GMT

Hi, it is working now. Thanks!

Re: Unable to sign in after iOS 15 update

GarrettDS — Mon, 04 Oct 2021 18:09:34 GMT

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS