topic Re: Trouble with aware in Subscriptions and Services

Trouble with aware

Mike612 — Sat, 16 Apr 2022 16:43:19 GMT

I have addedNest aware and haven’t seen anymore history than I already have. It’s on the Nest app, I tried loading camera on Google home app but it won’t accept it

Re: Trouble with aware

SteveT1 — Mon, 25 Apr 2022 03:49:48 GMT

Hi Mike612,

I’d love to help. We’d like to further look into this for you. Which type of Nest Aware plan do you have, 1st Gen or 2nd Gen? Also, what type of Nest Camera do you have?

If you are on a 2nd Gen Nest Aware, the subscription will apply to all the Nest cameras within the same home. Make sure to move your Nest camera to the right home to get the feature. You can check this article on how to Manage homes and products in the Nest app for more info.

Regards,

Steve

Re: Trouble with aware

Brad — Thu, 28 Apr 2022 16:05:27 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Trouble with aware

SteveT1 — Mon, 02 May 2022 05:56:10 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve