topic Re: Adding camera to existing subscription in Subscriptions and Services

Adding camera to existing subscription

joeanneharris — Fri, 24 Sep 2021 16:32:02 GMT

Hi, we recently installed the outdoor (battery) camera. I can watch the live feed on the app, but I cannot get it added to my Aware subscription. Any thoughts on what I am doing wrong. It doesn't even show up online as installed.

Thanks.

Re: Adding camera to existing subscription

Brad — Fri, 01 Oct 2021 23:00:17 GMT

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue.

Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device if you haven’t already?
If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Adding camera to existing subscription

GarrettDS — Tue, 05 Oct 2021 14:53:32 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Adding camera to existing subscription

Brad — Wed, 06 Oct 2021 15:12:17 GMT

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.