topic Deceased in Subscriptions and Services

Deceased

Annmesa1 — Tue, 10 May 2022 21:58:38 GMT

I set up Moms nest with my credit card. She passed away in February. I have been round and round trying to cancel or remove my card but it won’t let me remove without adding another card. The instructions on the support pages do not work. Why is this not more user friendly? I have I don’t need this right now!!!!

Re: Deceased

Brad — Tue, 10 May 2022 22:24:40 GMT

@Annmesa1

I am terribly sorry to hear about the loss of your mother. I can't even imagine how hard that must be to deal with. However, this is not a request that we can assist you with over the Nest Community Forums. Please contact support via this link, fill out the info, next, next, choose whether you want to call or chat with them. I hope that you are able to get the assistance you require.

Best regards,

Brad.

Re: Deceased

Brad — Mon, 16 May 2022 16:49:32 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.