topic Re: Can't scroll history after updating from nest to google in Subscriptions and Services

Can't scroll history after updating from nest to google

Locutus1060 — Thu, 12 May 2022 00:12:23 GMT

I just updated Nest and now I only get a live image on nest. I can't scroll through and view my history. Is there a setting I'm missing? Without the ability to scroll, nest is not very useful.

Re: Can't scroll history after updating from nest to google

Kevin21 — Thu, 12 May 2022 07:14:03 GMT

We are having a similar problem (as are our friends). Have nest aware with recording subscription. All of a sudden we only get 3/4 still photos human movement. No way to contact customer services (other than meaningless replies on here that resolve noone’s issues) and no personal account facility to check subscriptions. I do t want to take a new subscription (in the event mine expired) in case it doesn’t work. I’d appreciate some help as I don’t particularly want to scrap my Google devices and move to ring.

Re: Can't scroll history after updating from nest to google

SteveT1 — Thu, 19 May 2022 02:30:12 GMT

Hi folks,

I'm sorry for the delay. Without a subscription, you can only stream live video and get up to 3 hours of still image snapshots. You can check this article on What you get with a Nest Aware subscription to learn more.

Regards,

Steve

Re: Can't scroll history after updating from nest to google

SteveT1 — Sun, 22 May 2022 03:59:11 GMT

Hi there,

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns, feel free to let me know.

Thanks,
Steve

Re: Can't scroll history after updating from nest to google

SteveT1 — Mon, 23 May 2022 05:45:31 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve