topic Re: Stop away notifications when someone is home in Subscriptions and Services

Stop away notifications when someone is home

vorathe — Mon, 28 Mar 2022 16:21:45 GMT

Consider this scenario:
2 people live at my house, both have the Google Home app, with presence sensing enabled for both users. We have 2 cameras and keep them on 24/7.

Problem I'm trying to solve:

When 1 person leaves home, that person gets away notifications. I do not want to receive ANY notifications if at least 1 person is home ... is that not possible?

Re: Stop away notifications when someone is home

Brad — Mon, 04 Apr 2022 15:43:30 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Stop away notifications when someone is home

BellyoftheBeast — Sat, 30 Apr 2022 10:22:05 GMT

Yes. I would love a response. I am getting notifications when I am home now too. This changed recently but I am not sure why. I have it set to detect when people are home in the settings.

Re: Stop away notifications when someone is home

Brad — Mon, 02 May 2022 15:45:40 GMT

@BellyoftheBeast

Have you tried to restart your device and check to see if your Nest Aware subscription is still active? That could be why you're seeing these changes.

Best regards,

Brad.

Re: Stop away notifications when someone is home

James — Wed, 18 May 2022 22:51:03 GMT

Hello @BellyoftheBeast,
Just wanted to check in here to see if you were able to see Brad's response? Do you still need help? Let us know when you can.

Thanks,
James

Re: Stop away notifications when someone is home

BellyoftheBeast — Wed, 18 May 2022 23:56:30 GMT

It stopped on its own after I restarted my phone.

Re: Stop away notifications when someone is home

Brad — Thu, 19 May 2022 15:04:48 GMT

@BellyoftheBeast

If you have the same issue and question as the OP, then I am afraid this is not an option. If you are connected to the account, alerts will be present.

Best regards,

Brad.

Re: Stop away notifications when someone is home

Brad — Mon, 23 May 2022 16:11:19 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Stop away notifications when someone is home

Brad — Thu, 26 May 2022 16:13:58 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: Stop away notifications when someone is home

Brad — Fri, 27 May 2022 16:20:26 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.