topic Re: Cannot cancel nest aware 1st gen subscription post migration to 2nd gen migration in Subscriptions and Services

Cannot cancel nest aware 1st gen subscription post migration to 2nd gen migration

BC1 — Mon, 11 Apr 2022 13:21:56 GMT

We migrated our nest aware subscription to 2nd gen. The 1st gen subscription was supposed to be automatically cancelled when you do this but it wasn't . After chatting with several support staff they had forwarded it to the senior support staff. It has been a week waiting for this to be resolved. We can no longer access the 1st gen subscription post migration. Any help on how to escalate this and get it resolved?

Re: Cannot cancel nest aware 1st gen subscription post migration to 2nd gen migration

dwr — Thu, 26 May 2022 02:31:26 GMT

Did you ever get a response? I'm having a hard time canceling my Nest Aware sbuscription from my old house.

Re: Cannot cancel nest aware 1st gen subscription post migration to 2nd gen migration

dwr — Thu, 26 May 2022 02:38:06 GMT

Update: I was able to cancel now. It didn't work a coule days ago.

Re: Cannot cancel nest aware 1st gen subscription post migration to 2nd gen migration

Brad — Thu, 26 May 2022 16:35:18 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. In this case, this is actually not anything that a Community Specialist can assist you with in the forums. Your best bet would be to contact Support and get it worked out with them. Terribly sorry for the inconvenience!

Best Regards,

Brad.

Re: Cannot cancel nest aware 1st gen subscription post migration to 2nd gen migration

Brad — Mon, 30 May 2022 15:22:56 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Cannot cancel nest aware 1st gen subscription post migration to 2nd gen migration

Brad — Thu, 02 Jun 2022 15:27:26 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: Cannot cancel nest aware 1st gen subscription post migration to 2nd gen migration

Brad — Fri, 03 Jun 2022 15:35:54 GMT

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad