topic Re: Proper way to change Nest Aware ownership in Family in Subscriptions and Services

Proper way to change Nest Aware ownership in Family

spong — Sun, 29 May 2022 19:01:55 GMT

I'm looking to have another family member become the new owner and in charge of the Nest Aware subscription. How do I do this properly? We have 6 members in the family unit, and the same 6 will be members after the switch.

We have several Nest cameras, a doorbell (Hello), as well as Nest Hubs throughout the house.

My Nest Aware subscription renews in early July 2022, but I'd like to get this done in early to mid June.

Re: Proper way to change Nest Aware ownership in Family

Brad — Mon, 30 May 2022 15:24:57 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards,

Brad.

Re: Proper way to change Nest Aware ownership in Family

spong — Mon, 30 May 2022 17:25:15 GMT

Yes I'm still looking for an answer.

Would I need to remove all the devices from the home structure as well as my account? Is there an easier way to go about switching my account to another family member?

Re: Proper way to change Nest Aware ownership in Family

Brad — Tue, 31 May 2022 16:04:49 GMT

@spong

You can learn how to add someone to your Home here.

Best regards,

Brad.

Re: Proper way to change Nest Aware ownership in Family

Brad — Fri, 03 Jun 2022 17:02:47 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance.

Best Regards,

Brad

Re: Proper way to change Nest Aware ownership in Family

Brad — Mon, 06 Jun 2022 17:10:54 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: Proper way to change Nest Aware ownership in Family

Brad — Tue, 07 Jun 2022 21:20:22 GMT

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad