topic No longer have Nest Aware in Subscriptions and Services

No longer have Nest Aware

JDStilianos — Wed, 01 Jun 2022 15:26:09 GMT

I have merged my Nest and Google accounts recently and now I no longer have access to my Nest aware subscription. I’m paid up for the year but now it’s gone. Please help

Re: No longer have Nest Aware

Brad — Mon, 06 Jun 2022 15:31:36 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards,

Brad.

Re: No longer have Nest Aware

JDStilianos — Mon, 06 Jun 2022 15:35:31 GMT

Yes

Re: No longer have Nest Aware

Brad — Mon, 06 Jun 2022 15:38:11 GMT

Hey there,

Did you make sure that you merged the correct account that has the Nest Aware subscription on?

Best regards,

Brad

Re: No longer have Nest Aware

JDStilianos — Mon, 06 Jun 2022 15:43:04 GMT

Yes. I used the nest application and followed the instructions provided

Re: No longer have Nest Aware

Brad — Mon, 06 Jun 2022 15:46:21 GMT

@JDStilianos

Check here for a link on how to manage your subscription.

Please let me know if you need further assistance.

Best Regards,

Brad

Re: No longer have Nest Aware

JDStilianos — Thu, 09 Jun 2022 15:14:02 GMT

I was able to contact the Nest Support team : 1-855-469-6378 option 4

They explained that when I merged my Nest account with google it canceled my old subscription and a refund was credited to my bank. I then resubscribed with Nest Aware through google. The Nest Aware subscription is much cheaper.

Re: No longer have Nest Aware

Brad — Thu, 09 Jun 2022 15:18:54 GMT

Hey folks,

I am happy to hear that you were able to find a resolution! I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad