topic Generation 3 nest heat link in Subscriptions and Services

Generation 3 nest heat link

Stevep11 — Fri, 08 Oct 2021 13:11:58 GMT

I have a 3rd generation nest but the heat link has stopped working has power to it but none of the lights come on guessing it’s a faulty unit it’s only been fitted a year are you able to advise what to do next?

thanks Steve

Re: Generation 3 nest heat link

Frustratedddd — Fri, 08 Oct 2021 17:19:03 GMT

Give Nest a call, they will help you

Re: Generation 3 nest heat link

CristianC — Mon, 08 Nov 2021 16:14:21 GMT

Hey @Stevep11,

Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.

Here are some helpful troubleshooting steps:

Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs

Could you also help me with some answers to these questions?

How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup?

Regards,
Cristian

Re: Generation 3 nest heat link

Stevep11 — Tue, 09 Nov 2021 07:54:27 GMT

It’s ok all sorted now thanks the heat link was replaced

Re: Generation 3 nest heat link

CristianC — Tue, 09 Nov 2021 10:20:35 GMT

Awesome. I'm glad to hear that. If anything comes up, let me know.

Re: Generation 3 nest heat link

CristianC — Wed, 01 Dec 2021 11:46:57 GMT

I'm going to lock this thread. Should anything come up, feel free to open a new thread. I'm happy to help.