topic Re: Incorrect person recognized as familiar face in Subscriptions and Services

Incorrect person recognized as familiar face

rumanchu — Thu, 12 May 2022 23:54:14 GMT

Why is there no way to correct Nest Aware when it "recognizes" the wrong person? I got a notification that my wife was seen on the front doorbell (odd since she's at work right now), and when I looked at the video the person was clearly not my wife.

"No problem, just delete the incorrect photo from the faces library!" (This is the standard response online aside from "Nah, you're screwed because that functionality doesn't exist.") Difficulty: the "face" shown in the Details for the event *is an actual picture of my actual wife*. Clicking on that face takes me to the face library for *my actual wife*, every photo in there is *my actual wife*. This random person who Nest Aware has *mistaken* for my wife DOES NOT APPEAR ANYWHERE IN MY FACE LIBRARY.

Why isn't there an option to say "this is some random person"?

Re: Incorrect person recognized as familiar face

Brad — Tue, 31 May 2022 16:36:30 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards,

Brad.

Re: Incorrect person recognized as familiar face

Brad — Fri, 03 Jun 2022 17:02:18 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance.

Best Regards,

Brad

Re: Incorrect person recognized as familiar face

rumanchu — Fri, 03 Jun 2022 18:54:06 GMT

So, I still wonder what mechanism there is (if any) to correct it when there is a mis-identification, but it's not particularly relevant to this *specific* incident because it's nigh-impossible to find the original incident in my Home history without just visually inspecting every time a familiar face was detected "three weeks ago" (the best estimate that I have for when it occurred since there's also no time/date stamp on this message chain other than that my original post was "three weeks ago").

Re: Incorrect person recognized as familiar face

Brad — Fri, 03 Jun 2022 21:20:23 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best regards,

Brad.

Re: Incorrect person recognized as familiar face

Brad — Mon, 06 Jun 2022 21:28:38 GMT

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad