topic Re: Can I see all my cameras in different places from a single login? in Subscriptions and Services

Can I see all my cameras in different places from a single login?

FFSecurity — Thu, 02 Jun 2022 14:29:33 GMT

I would like to install cameras in each of my franchise offices that I would be able to log in with a single login on a web browser and view all of my cameras.

My understanding is that I need separate Nest Aware subscriptions for each location. Is that correct? Is there no way to see all my cameras in one place?

Thanks in advance.

Re: Can I see all my cameras in different places from a single login?

AardvarkRatnik — Sat, 04 Jun 2022 04:16:58 GMT

Yes if you use the Google Home App (might be additional ways that Im unaware)

Re: Can I see all my cameras in different places from a single login?

MplsCustomer — Sat, 04 Jun 2022 14:19:07 GMT

@FFSecurity

I believe you can only view cameras (and doorbells) for one "home" or "structure" at a time.

Newer Google Nest cameras (released starting in 2021) can ONLY be viewed in the Google Home app, and you need to select the "home" you want to view at the top of the app's screen (https://support.google.com/googlenest/answer/9155535?hl=en#zippy=%2Cswitch-between-homes).

Older Google Nest cameras can be viewed and administered in the Google Nest app or on the home.nest.com web page from your browser. (They can also be viewed in the Google Nest app.) When viewing them from the Google Nest app, you can only view and control cameras for one "home" at a time (https://support.google.com/googlenest/answer/9293015?hl=en&co=GENIE.Platform%3DiOS#zippy=%2Cmove-a-nest-product-to-another-home%2Cswitch-between-homes-in-the-nest-app). And the same seems to be true when viewing cameras on the home.nest.com, although I cannot verify that because we have only one "home" and there seems to be no topic on this.

Re: Can I see all my cameras in different places from a single login?

Brad — Mon, 06 Jun 2022 15:33:11 GMT

Hey folks,

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration.

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

Best Regards,

Brad

Re: Can I see all my cameras in different places from a single login?

Kev69 — Tue, 07 Jun 2022 20:11:12 GMT

It's very inconvenient this new "system" sucks.

Re: Can I see all my cameras in different places from a single login?

Brad — Tue, 07 Jun 2022 21:23:17 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. I apologize that you are not happy with the direction Google/Nest is going in. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best regards,

Brad.

Re: Can I see all my cameras in different places from a single login?

SteveT1 — Sun, 12 Jun 2022 23:32:53 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve