topic Re: Nest aware Subscription in Subscriptions and Services

Nest aware Subscription

SuelynD — Sun, 15 May 2022 01:02:15 GMT

I recently subscribed to Nest aware plus, I have 3 cameras, but only 1 if my camera is using the subscription, I can’t seem to add the other 3 cameras, from what I understand I should be able to. I see no option to add another camera.

Re: Nest aware Subscription

Brad — Tue, 31 May 2022 17:59:03 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards,

Brad.

Re: Nest aware Subscription

SuelynD — Tue, 31 May 2022 18:03:35 GMT

Hi Brad thanks for your response, I’m trying figure out how to add my other 2 cameras to my subscription.

Re: Nest aware Subscription

Brad — Tue, 31 May 2022 18:16:20 GMT

@SuelynD

You should be able to just install them onto your current Home/account with your other cameras and Nest Aware should be up and running.

Best regards,

Brad.

Re: Nest aware Subscription

SuelynD — Tue, 31 May 2022 18:24:07 GMT

My cameras are up and running i

dint have a problem with my cameras, I want to

d burr out how to add them to my nest aware so subscription.

Re: Nest aware Subscription

Brad — Tue, 31 May 2022 18:52:28 GMT

@SuelynD

If you installed them onto your Home then they should already be recording if there is an event, etc.

Best regards,

brad.

Re: Nest aware Subscription

SuelynD — Tue, 31 May 2022 19:32:04 GMT

They’re recording but not saving for 60 days only one camera saves for 60 days.

Re: Nest aware Subscription

Brad — Tue, 31 May 2022 20:55:42 GMT

Hey there,

Your new devices have not been around for 60 days on the account. You aren't going to get previous footage on a new camera. It will only record events if it fits that device's settings and category.

Re: Nest aware Subscription

Brad — Fri, 03 Jun 2022 21:18:42 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance.

Best Regards,

Brad

Re: Nest aware Subscription

Brad — Mon, 06 Jun 2022 21:27:59 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: Nest aware Subscription

Brad — Tue, 07 Jun 2022 21:31:07 GMT

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad