topic Re: Migrating Nest Aware in Subscriptions and Services

Migrating Nest Aware

UIGrad90 — Wed, 15 Jun 2022 20:39:50 GMT

Hello, I apparently have a 1st generation nest account that uses my Gmail address. This account has no devices attached to it. I also have a 1st generation nest account that uses a different email. That account has my devices and my Nest Aware attached to it. I just bought a new camera and it has to use a Google account, but I cannot migrate my account that has everything attached to a Google account because it already exists. Help.

Re: Migrating Nest Aware

Krpman — Mon, 20 Jun 2022 14:14:41 GMT

I have a very similar problem. Trying to add a new camera to the existing Nest camera account and it just takes me in circles. Can’t move existing cameras to the “new” and add the new camera either.

Re: Migrating Nest Aware

Brad — Mon, 20 Jun 2022 15:33:00 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best regards,

Brad

Re: Migrating Nest Aware

UIGrad90 — Mon, 20 Jun 2022 15:47:12 GMT

Thanks, but I called support. After an hour and a half, I ended up removing all my devices from my original account and setting everything up again with my Gmail account. Then I canceled my existing subscription, since it was an old account that would only support one camera, and bought a new subscription. Support's only other option was to create a new Gmail account and use it.

Re: Migrating Nest Aware

Brad — Mon, 20 Jun 2022 16:01:13 GMT

Hey there,

I am sorry to hear that you had to go through all of that, but if it fixed the issue you were having then I am glad that was at least an option. Do you need further assistance with this inquiry?

Best regards,

Brad

Re: Migrating Nest Aware

UIGrad90 — Mon, 20 Jun 2022 16:03:49 GMT

I do not. I wish my new camera could be viewed in my nest app instead of having to use the Home app, but it is what it is.

Re: Migrating Nest Aware

Brad — Thu, 23 Jun 2022 17:07:23 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best regards,

Brad

Re: Migrating Nest Aware

Brad — Fri, 24 Jun 2022 17:10:14 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

Best regards,
Brad