topic Re: Can’t play clips in Subscriptions and Services

Can’t play clips

Sandymd — Thu, 16 Jun 2022 15:49:45 GMT

For months now my cameras record clips but I cannot view them. Why do I pay for a feature I haven’t had in months? I contacted Nest and they gave me no solutions.

Re: Can’t play clips

Brad — Tue, 21 Jun 2022 16:07:09 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. I would suggest that you try to Restart or Factory Reset your device to see if that issue fixes itself. You can learn how to do that here.

Best regards,

Brad

Re: Can’t play clips

Sandymd — Thu, 23 Jun 2022 01:26:01 GMT

So somehow a hard reset on 7 cameras is going to fix this issue ? I think not. If it were one camera having the issue it would make sense but spending an entire day to climb ladders and get the codes, which a dumb design, to reinstall them is a waste of my time. How about what I’m paying for should be working otherwise why am I paying $17 month? I hated ring for the same reason. Now this sucks too. What good is camera footage after a crime if we can’t view a clip to hand over to the police? On going issue for months now. It’s frustrating as hell.

Re: Can’t play clips

Brad — Thu, 23 Jun 2022 15:38:23 GMT

Hey there,

There is no remote restart or reset. You will be asked to do this step regardless of the issue because a restart or Factory reset truly removes most issues these cameras have. It just reestablishes the connections, and helps out. If you wish to go through other troubleshooting steps, I would suggest reaching out to Support for further assistance.

Best regards,

Brad

Re: Can’t play clips

Brad — Mon, 27 Jun 2022 15:08:23 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: Can’t play clips

Brad — Thu, 30 Jun 2022 15:10:27 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad