topic Wrong device on nest aware subscription in Subscriptions and Services

Wrong device on nest aware subscription

BumbleBee — Thu, 14 Oct 2021 23:08:15 GMT

I purchased a nest aware subscription (on a google nest thermostat) instead of my nest door bell. How do correct this without cancelling existing subscription (I purchased annual). Can I switch the device? Both are in same property/structure

Re: Wrong device on nest aware subscription

Ashepherdson — Fri, 15 Oct 2021 03:09:19 GMT

The nest aware subscription would apply to your account, not your thermostat, so if you have signed up with the same account that your nest cameras are linked to, then you are good to go.

Re: Wrong device on nest aware subscription

BumbleBee — Fri, 15 Oct 2021 03:25:07 GMT

Thanks for the reply. Its the same account. when i select the doorbell device, it asks for buying new subscription. what should i do

Re: Wrong device on nest aware subscription

Ashepherdson — Fri, 15 Oct 2021 03:28:09 GMT

Which app are you using , Google home or nest ? Also I suppose I should ask which doorbell you have, 1st gen or the new battery model?

Re: Wrong device on nest aware subscription

BumbleBee — Fri, 15 Oct 2021 03:42:46 GMT

i have a wired nest bought nov 2020 from google store. i am not sure which gen it is. i am using google nest app and google home

Re: Wrong device on nest aware subscription

BumbleBee — Fri, 15 Oct 2021 03:43:53 GMT

since i have different names for thermostat and doorbell on google nest app, does it consider them as different structures?

Re: Wrong device on nest aware subscription

Ashepherdson — Fri, 15 Oct 2021 03:47:24 GMT

Okay so we will assume it's the 1st gen nest hello, go into your nest app, click settings, nest aware, and tell me what you see there please.

They can have different names, as long as they are part of the same "home" then there is no issue. I'm not sure how your aware subscription would get linked to the thermostat as aware is only for cameras and doorbells.

Re: Wrong device on nest aware subscription

BumbleBee — Fri, 15 Oct 2021 03:52:04 GMT

if i select doorbell on my nest app>settings>nest aware, i see "meet the new nest aware" and features

if i select thermostat, nest app>settings>nest aware, i see "Active: Nest aware"

Re: Wrong device on nest aware subscription

Ashepherdson — Fri, 15 Oct 2021 03:56:32 GMT

Okay I suspect that you have two seperate homes setup, which is why there is this issue. You will need to remove the doorbell entirely, and then reset it up under your main "home" where the thermostat is.

It should look similar to the screenshot below when done :

Re: Wrong device on nest aware subscription

BumbleBee — Fri, 15 Oct 2021 03:57:35 GMT

got it, thanks for your help

Re: Wrong device on nest aware subscription

Brad — Fri, 22 Oct 2021 20:46:49 GMT

Hey folks.

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

P.S Thanks for your help, Ashepherdson!

Re: Wrong device on nest aware subscription

Brad — Mon, 25 Oct 2021 20:30:56 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.