topic Re: Video playback in Subscriptions and Services

Video playback

Ju2 — Thu, 23 Jun 2022 08:17:41 GMT

My video playback isn’t working on any devices. I phoned google nest yesterday and the lady said I needed to update the software. The only thing I can find out about this is that updates on cameras are automatic and can’t be done manually. Frustrating!

Re: Video playback

Donab — Fri, 24 Jun 2022 17:57:15 GMT

I’m also unable to get video playback to work. I have a trial Nest Aware subscription, all my apps are updated to current, I’ve tried resetting my Nest doorbell (wired) as suggested in another thread. Nothing. Very frustrating!

Re: Video playback

Earl_B — Sat, 25 Jun 2022 05:09:20 GMT

Which app are you using to view the playback? Nest or Home? What happens when you try to view the playback - just a spinning blue circle?

Re: Video playback

Brad — Mon, 27 Jun 2022 15:10:56 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards,
Brad

Re: Video playback

Donab — Mon, 27 Jun 2022 17:20:02 GMT

I’m not the original poster, but I’m still having the described issue. Should I start a new thread for my issue?

Re: Video playback

Brad — Thu, 30 Jun 2022 18:01:24 GMT

@Donab

No need to start a new thread! I am sorry to hear that you are still having this issue as well. Right now, it looks to be a bug that some users are experiencing. Right now, I am afraid I do not have a resolution. However, I would suggest that you restart your cams if you haven't already, check out the internet speeds as well just to rule that out.

Best regards,

Brad

Re: Video playback

Brad — Tue, 05 Jul 2022 15:49:03 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: Video playback

Donab — Tue, 05 Jul 2022 16:15:50 GMT

I thought I left a follow up, but I guess it didn’t post! I resolved my issue by upgrading to the paid version of Nest Aware. I believe the issue is that the video doesn’t work in the trial version. As soon as I upgraded, without changing anything else, it worked fine.

Re: Video playback

Brad — Tue, 05 Jul 2022 16:20:04 GMT

@Donab

I am relieved to hear that your issue with your cams are working as you would like them too! I'll go ahead and lock this thread as the issue has been resolved.

Best regards,

Brad