topic Re: Adding New Family Member in Subscriptions and Services

Adding New Family Member

Mlwagner77 — Wed, 22 Jun 2022 23:19:55 GMT

I have been trying to add a new family through Google Home. I followed all the directions and when the new person attempts to join in Google Home (to accept the invite), we keep getting that the link is not valid.

Her nest app recognizes the invite is pending as well, but when you click to join, the same message is received.

any suggestions

Re: Adding New Family Member

Azarco — Tue, 05 Jul 2022 19:45:42 GMT

Hey Mlwagner77,

Thanks for reaching out — let's check this out.

A few questions: are you using an Android or iOS? Are you inviting a regular Google Account? You can't invite the persons with Google Workspace (G Suite) accounts and Google Account for children under 13 (or the applicable age in the customer's country).

Try uninstalling and reinstalling your Google Home app. Try also using a different phone to isolate the issue.

Best,

Alex

Re: Adding New Family Member

Princesss — Fri, 08 Jul 2022 21:08:13 GMT

Hi there,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Adding New Family Member

Azarco — Sat, 09 Jul 2022 21:26:14 GMT

Hey Mlwagner77,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex