topic Re: changing wifi on Home for cameras and lights in Subscriptions and Services

changing wifi on Home for cameras and lights

muel87 — Tue, 05 Jul 2022 12:29:53 GMT

I disabled the Self-organizing network (SON) on my wifi router to have separate 2.4 and 5 GHz networks b/c another device needed to connect to a 2.4 GHz network. Now all my Home devices (cameras and lights) cannot connect. Im reading in the Nest community "In the Home app, Wi-Fi information for cameras and doorbells can’t be updated, so you’ll need to factory reset your device and set it up again in the app. In most cases, you’ll remove your device from the app and add it back."

Is Google really saying I need to factory reset my entire phone just to change Wifi networks? Why would I want to do that? That isnt a solution, that's a bug. Am I reading that correctly?

Re: changing wifi on Home for cameras and lights

Brad — Wed, 13 Jul 2022 15:50:18 GMT

Hey there,

Restarting and factory resetting your Google Nest camera or doorbell will have different results:

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

You can find this information, plus additional information on this process here.

Best Regards,

Brad

Re: changing wifi on Home for cameras and lights

muel87 — Sun, 17 Jul 2022 13:45:22 GMT

Ok so I have to factory reset the cameras and backup all the footage I want - just to change the wifi network? Why?

Re: changing wifi on Home for cameras and lights

Brad — Mon, 18 Jul 2022 15:12:56 GMT

@muel87

I would suggest Restarting the device first, if you still have the issue, then try to factory Reset it if you cannot change your wifi channel.

Best regards,

Brad

Re: changing wifi on Home for cameras and lights

aatienza — Fri, 22 Jul 2022 01:01:22 GMT

Hey muel87,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Brad.

Thanks,

Archie

Re: changing wifi on Home for cameras and lights

aatienza — Sat, 23 Jul 2022 01:15:44 GMT

Hey muel87,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie