topic Re: Nest detecting people…sometimes in Subscriptions and Services

Nest detecting people…sometimes

Dpeluso — Wed, 06 Jul 2022 13:43:33 GMT

I just had someone come on to my property to relieve himself. Our Nest Cam did not detect him. It did detect me returning from walking my dog a few minutes earlier and then detected me checking out my property a few minutes later, but didn’t detect the stranger coming or going on the exact same path. This is very worrisome. What is the camera not detecting?

Re: Nest detecting people…sometimes

Brad — Wed, 13 Jul 2022 15:48:01 GMT

Hey there,

I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it.

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Best regards,

Brad

Re: Nest detecting people…sometimes

Brad — Mon, 18 Jul 2022 15:13:35 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: Nest detecting people…sometimes

aatienza — Fri, 22 Jul 2022 00:59:36 GMT

Hey Dpeluso,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, Brad.

Thanks,

Archie

Re: Nest detecting people…sometimes

Dpeluso — Fri, 22 Jul 2022 13:32:40 GMT

Sorry. Thought I replied. Not sure where that went but it’s not on this stream. I can restart the camera, but I still find it strange that it just missed identifying there was a person in my yard despite the footage being there.

Re: Nest detecting people…sometimes

Brad — Tue, 26 Jul 2022 16:33:27 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best regards,

Brad