topic Re: migration from nest to google deleted videos need it back in Subscriptions and Services

migration from nest to google deleted videos need it back

asdfasdfasdf — Tue, 26 Jul 2022 03:17:31 GMT

I just migrated from Nest to Google and they deleted my Nest history!!! If I gave permission to do so, it was buried in multiple paragraphs of agreements and this is a big problem. I need access to the videos I saved on my Nest account.

Re: migration from nest to google deleted videos need it back

Brad — Tue, 02 Aug 2022 15:18:28 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having this issue, I understand how upsetting this could be, but I'm happy to assist you with this issue. I am afraid that once the footage is gone, it is gone. Have you tried to check the Google Home app to see if you have any video there?

Best Regards,
Brad

Re: migration from nest to google deleted videos need it back

Brad — Fri, 05 Aug 2022 15:31:31 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: migration from nest to google deleted videos need it back

Brad — Mon, 08 Aug 2022 16:14:38 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

Re: migration from nest to google deleted videos need it back

asdfasdfasdf — Mon, 08 Aug 2022 18:30:42 GMT

It's not going well at all. The idea that nest/google would find it appropriate to delete all stored video is appalling. When getting a new camera, the process forces you to migrate systems. If this is needed, there should be a warning that fills your screen in big red letters saying "WARNING, DOING THIS WILL DELETE ALL YOUR SAVED VIDEOS." There is no such warning unless it is mixed with pages of other legal agreements which is impossible for anyone to actually read.

Re: migration from nest to google deleted videos need it back

Brad — Tue, 09 Aug 2022 20:12:14 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best regards,

Brad