topic Re: Nest Aware subscription went to wrong profile in Subscriptions and Services

Nest Aware subscription went to wrong profile

ferganzo — Tue, 02 Aug 2022 16:27:56 GMT

I have profiles at two active properties, and one inactive property (or profile). My subscription expired because I failed to update my card expiration date after the first notice. On the second notice (which was a lapse) I went to update the card, and had to change from Gen 1 to Gen 2. As I clicked on one of the cameras to start the new subscription, it took me to the payment page. I paid, and received confirmation. In checking the cameras, I found that my home was not recording. After some checking around, it appears the Nest Aware subscription went to the inactive home/profile. I cannot get find a way to switch properties or profiles to the active home. And it appears that if I cancel it (with the idea to repurchase under the correct profile) it says it will cancel when the years is complete. Again...I was in the camera when I selected to subscribe to Nest Aware. I do not know how it would take me to an inactive profile. I see many similar requests on this forum...but they all seem to get closed out without follow-up comments or solutions. Any known fixes?

Re: Nest Aware subscription went to wrong profile

HarjGuram — Tue, 02 Aug 2022 17:22:56 GMT

If you remove all devices from inactive home and then delete it, your subscription will become hanging. In home app you can go int settings >> manage services and apply your subscription to the active home. I have done this couple of days ago when I moved home.

alternatively raise a support call and an agent can help you.

Re: Nest Aware subscription went to wrong profile

ferganzo — Tue, 02 Aug 2022 17:53:05 GMT

Thank you, HarjGuram. I was also on the phone with GH support 855-469-6378), they walked me through the same process. I had to delete the old home, and then redirect the subscription to the new home. Much appreciated.

Re: Nest Aware subscription went to wrong profile

janthadeus — Sun, 07 Aug 2022 00:51:02 GMT

Hey folks,

HarjGuram, I appreciate your assistance.

ferganzo, awesome! It's good to know that! Feel free to let me know if you have other questions or concerns.

Cheers,
JT

Re: Nest Aware subscription went to wrong profile

janthadeus — Thu, 11 Aug 2022 05:08:35 GMT

Hi folks,

Awesome, glad to hear that! Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Regards,