topic Re: Playback and camera connection in Subscriptions and Services

Playback and camera connection

Lauclair — Tue, 09 Aug 2022 12:37:23 GMT

I’m having two issues and increasingly frustrated with nest. First, I pay for the plus account and need to watch a video from 6am this morning but can’t get it (or anything outside of the last hour) to load. This is a frequent occurrence when trying to watch prior recordings and I’ve never cared enough to dig deeper, but now it’s a security issue.

Secondly, I have two battery outdoor cams that worked fine but have not been able to reconnect since we got new a new internet provider. The older model cameras reconnected fine. I’ve tried with and without he QR codes and have feed trouble shooting.

Re: Playback and camera connection

janthadeus — Sun, 14 Aug 2022 06:20:41 GMT

Hi Lauclair,

I'm sorry to hear about your experience as well as for the delayed response. I know where you're coming from no worries we'll figure this out.

A few questions:

Did you get an email confirmation signing up for your new Nest Aware plus plan?
Are your cameras paired in one home location?
What are the status lights of your cameras that won't connect to your new WiFi router?

Looking forward to your response.

Thanks,

Re: Playback and camera connection

janthadeus — Wed, 17 Aug 2022 06:24:30 GMT

Hi Lauclair,

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.

Regards,

Re: Playback and camera connection

janthadeus — Thu, 18 Aug 2022 06:34:04 GMT

Hi there,

It's me again. Checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,