topic Re: Aware plus change to Aware! in Subscriptions and Services

Aware plus change to Aware!

Tuck — Tue, 16 Aug 2022 17:55:53 GMT

I have just switched from the Aware trial to Aware Plus. It has become obvious that I will run way past my 1229 GB storage limit on Comcast. I would like to swap subscriptions back to Aware quickly. My subscription status only shows my Google One subscriptions. Any suggestions?

Re: Aware plus change to Aware!

Cathal_S — Tue, 16 Aug 2022 21:24:15 GMT

Hi Tuck,

This is a community forum supported by other users and community specialist's so we don't have access to your account information.

Please use the link below to speak with a Google representative (make sure to select 'Nest Aware') as the option on the first part of the form.

https://support.google.com/googlenest/gethelp

Re: Aware plus change to Aware!

janthadeus — Sat, 20 Aug 2022 23:17:48 GMT

Hi folks,

Cathal_S, I appreciate your help here.

Got it, were you able to speak to our support team? If so, were you able to access your new Nest Aware plus plan?

Going over these steps might help:

Go to https://goo.gle/2QcwNC7 > at the top right, tap Account > Subscription.
Make sure you're signed in with the account you used to purchase the subscription.
Select the account profile icon in the top right corner, then select the correct account.
Select the home structure you signed up for your Nest Aware subscription.

Let me know how it goes.

Thanks,

Re: Aware plus change to Aware!

Tuck — Sun, 21 Aug 2022 00:37:43 GMT

I got back onto Aware OK. Thanks. Does anyone know the maximum data usage per month with Aware Plus with highest resolution with the camera on 24/7? Using chrome books for constant monitoring. Thanks, Wayne

Re: Aware plus change to Aware!

janthadeus — Sun, 21 Aug 2022 22:28:57 GMT

Hi Tuck,

Glad to hear that! There's no specific maximum data usage per month, what it gives you is up to 60 days of event video history and up to 10 days of 24/7 video history. It caters a maximum of 10 cameras per home structure.

I hope this answers your question.

Best,

Re: Aware plus change to Aware!

janthadeus — Wed, 24 Aug 2022 23:42:17 GMT

Hi Tuck,

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.

Best,

Re: Aware plus change to Aware!

aatienza — Fri, 26 Aug 2022 01:27:34 GMT

Hey Tuck,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, JT.

Thanks,

Archie