topic Re: Additional cameras in Subscriptions and Services

Additional cameras

bbjf — Sun, 21 Aug 2022 22:07:07 GMT

2 cams have been added to existing hello doorbell. They show up on android phone but NOT on computer HP

The hello door camera however does ? How can I get all 3 to show up?

Thank you

Re: Additional cameras

MplsCustomer — Sun, 21 Aug 2022 23:00:41 GMT

If your two new Google Nest cameras are the newer cameras released starting in the fall of 2021, they can ONLY be viewed in the Google Home app and NOT in the Google Nest app on your phone, or on the home.nest.com website on your computer. On the other hand, your older Google Nest cameras and doorbells (like your Google Nest Hello Doorbell) can be VIEWED in the Google Home app but can ONLY be administered in the Google Nest app or on the home.nest.com website.

This is a deliberate design by Google Nest. Google Nest's Vice President promised improvements back in Sept. 2021 in this blog post, but there have been no updates since:
https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/17122

I'm just another Google Nest customer. Since Sept. 2021, we have had to use the Google Home app for our 2 new cameras and the Google Nest app for our older cameras and doorbells. I

Re: Additional cameras

jake_99 — Wed, 24 Aug 2022 13:42:10 GMT

Hi Mpls - I have a similar issue and I understand that the cameras are separated for whatever business reason. However, I'm wondering if this means that you can not save a clip from the newer cameras. If they don't show up in the Nest App (android or PC), then how can you download and save a clip from the new cameras? I have 2 flood light cams and can't figure out how to save a clip. Do you know how that can be accomplished?

Thanks!

Re: Additional cameras

MplsCustomer — Wed, 24 Aug 2022 14:06:39 GMT

@jake_99

With the newer cameras released since the fall of 2021 (like your floodlight cameras), which work ONLY in the Google Home app, you can save a clip by going to your camera in the Google Home app, selecting "History", then "Full History", then selecting an event, then clicking on the 3 dots in the upper right corner, and then, when the options appear at the bottom of the screen, selecting "Save clip to device".

You can also click on "Event details" and then click on the "Download" icon that appears at the top of the screen.

https://support.google.com/googlenest/answer/9207572?hl=en#zippy=%2Cdownload-a-video-clip

Re: Additional cameras

janthadeus — Mon, 29 Aug 2022 02:38:08 GMT

Hi folks,

Thanks for your help here, MplsCustomer.

I want to check if you still need help. Don't hesitate to reach back if you do.

Thanks,

Re: Additional cameras

janthadeus — Thu, 01 Sep 2022 02:43:53 GMT

Hi folks,

Checking in to see if you still need help with this. In case there are any follow-up questions or comments. Please let me know if you need further assistance.

Regards,

Re: Additional cameras

Brad — Fri, 02 Sep 2022 15:14:43 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad