topic Re: Nest Aare in Subscriptions and Services

Nest Aare

Mario4557 — Wed, 17 Aug 2022 13:00:26 GMT

it appears others have the same problem.......I am paying the monthly charge for Nest Aware yet I am not getting any recordings.........Help

Re: Nest Aare

MplsCustomer — Wed, 17 Aug 2022 13:26:07 GMT

@Mario4557

Your cameras should be in the same Google Nest "home" as your Nest Aware subscription.

If you view your newer camera in the Google Home app and click "History", you should see a timeline with events flagged in color. If you have a Nest Aware Plus subscription, you should be able to scroll through 24/7 history; if you click "Full history" you should see a list of events with an image of each. If you go to Settings and click "Video", it should show your Nest Aware subscription under "Video History".

If you view your older camera in the Google Nest app and click on the image, you should see a list of events with an image of each (depending on which events you're filtering). If you have a Nest Aware Plus subscription and turn your phone sideways, you should see a scrollable timeline on the right. If you go to Settings and click "Nest Aware", it should show your Nest Aware subscription.

Re: Nest Aare

janthadeus — Sun, 21 Aug 2022 23:00:00 GMT

Hi folks,

Thanks for your help here, MplsCustomer,

Mario4557, I want to make sure you're all good — how did the steps go?

Regards,

Re: Nest Aare

janthadeus — Thu, 25 Aug 2022 02:56:24 GMT

Hi Mario4557,

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.

Best,

Re: Nest Aare

Brad — Fri, 26 Aug 2022 17:13:25 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad