topic Subscription Query in Subscriptions and Services

Subscription Query

James1752 — Fri, 26 Aug 2022 08:06:54 GMT

Have just had an email from Nest saying they have not received my subscription in last 60. Days.

In my account it shows I am paid up until June 2023 at a cost of £50.

How do I contact nest?

Re: Subscription Query

Cathal_S — Fri, 26 Aug 2022 08:14:36 GMT

Hi James1752,

Please use the form within the link below to speak with a Google representative.

Get help:

https://support.google.com/googlenest/gethelp

Re: Subscription Query

MplsCustomer — Fri, 26 Aug 2022 13:43:56 GMT

@James1752

For Nest Aware issues, if you go to this page and select the "Contact us" link under "Nest Aware Premier Care", you're supposed to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription." It takes you to a URL that says "premierhelpcontact".

https://support.google.com/googlenest/answer/9233159?hl=en

Re: Subscription Query

Cathal_S — Fri, 26 Aug 2022 13:56:16 GMT

@MplsCustomer

Just a heads up that the Nest Aware premium care is only currently available for US customers. You can check this by looking at the help center page through a VPN.

As I'm a UK user I only see that section when using a US VPN.

Re: Subscription Query

MplsCustomer — Fri, 26 Aug 2022 14:03:12 GMT

@Cathal_S

Thank you for clarifying that Nest Aware Premium Care is only available currently for U.S. customers. The "What you get with a Nest Aware subscription" page doesn't indicate that.

Re: Subscription Query

James1752 — Mon, 29 Aug 2022 07:56:08 GMT

Thank you for the help. Problem solved

Re: Subscription Query

Brad — Mon, 29 Aug 2022 15:56:58 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Thank you for your help, @Cathal_S!

Best regard,
Brad

Re: Subscription Query

Brad — Tue, 30 Aug 2022 16:01:12 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad