topic Re: How does one raise a support ticket with Google/Nest these days? Seems very difficult to find... in Subscriptions and Services

How does one raise a support ticket with Google/Nest these days? Seems very difficult to find how?

MarkP58 — Thu, 14 Oct 2021 08:43:13 GMT

Support issues with;

1) Safari and home.nest.com not working

2) Still (after 12+ months) Nest aware Cams not working with Away and schedules

Re: How does one raise a support ticket with Google/Nest these days? Seems very difficult to find...

Brad — Fri, 22 Oct 2021 19:21:27 GMT

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.

Do you still need help with this issue?
What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: How does one raise a support ticket with Google/Nest these days? Seems very difficult to find...

Gerryl — Tue, 26 Oct 2021 11:05:26 GMT

I have an issue with nest home hub grey screen, not responding to advise on factory reset and some support help

Re: How does one raise a support ticket with Google/Nest these days? Seems very difficult to find...

Brad — Tue, 26 Oct 2021 16:08:09 GMT

Hi there, Gerryl.

I am terribly sorry, but this is the Nest Community Forums for Cameras and Doorbells. You will want to look for assistance within the Speakers and Displays Forums found here. Thank you for bringing your feedback, either way.

Best Regards,

Brad.

Re: How does one raise a support ticket with Google/Nest these days? Seems very difficult to find...

Brad — Tue, 09 Nov 2021 22:18:04 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

Re: How does one raise a support ticket with Google/Nest these days? Seems very difficult to find...

MarkP58 — Tue, 09 Nov 2021 22:33:19 GMT

We’ll still not happy with Nest cameras which I’ve had for a few years now in that home/away doesn’t seem to work along with a schedule.

I’ve raised this before and did have a chat session this am with someone but seems futile perhaps it’s me.

All I would like to achieve is a schedule when I’m home say external cameras on, indoor cameras off, except at night when all cameras on.

Then when I leave home all cameras should be on and protect my house.

It’s unreliable and inconsistent. Todays chat session with someone? Implied to turn off auto switching. Firstly there isn’t anything actually called that but could mean home away phone detection (geolocation) but why turn it off as that is surely the mechanism for automatically arming cameras when leaving home.

Maybe I am expecting too much but I would have thought simple if/then/else or IFTTT function (basic coding logic) would suffice.

If any conflict is expected then a priority or hierarchy could be enabled.

This could be further enhanced with a second either/or phone as if I leave but my wife is home I may not want the cameras Ron whilst someone is home. Although I’d be happy to see the first functions implemented.

So far I consistently find I go to bed and cameras don’t come on or I leave home and they don’t come etc.

I have a) a schedule set & b) home / away set to use my phone.

Thanks

Mark Perkins

Re: How does one raise a support ticket with Google/Nest these days? Seems very difficult to find...

MarkP58 — Tue, 09 Nov 2021 22:50:51 GMT

Oh and yes Nest hub mini still works for a day or so then goes black screen. So no fix as yet.

Re: How does one raise a support ticket with Google/Nest these days? Seems very difficult to find...

Brad — Thu, 18 Nov 2021 18:51:48 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

.
At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best Regards,

Brad.

Re: How does one raise a support ticket with Google/Nest these days? Seems very difficult to find...

Brad — Fri, 19 Nov 2021 18:57:43 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.