topic Re: nedt 1st gen in Subscriptions and Services

nedt 1st gen

Pallen9 — Fri, 19 Aug 2022 17:23:40 GMT

I have a 2 fold issue. 1. I purchased the nest aware.

2. I can't see my purchase anywhere I need to make sure my wired doorbell has Nest Aware.

3. I have reset, removed icon from my android phone. I have converted to Google Nest.

4. From the Nest app, when trying to do Nest aware which I have paid for app tells me try again.Is this some disconnect from Google and Nest.

Re: nedt 1st gen

MplsCustomer — Fri, 19 Aug 2022 17:47:41 GMT

@Pallen9

You can view basic info on your Nest Aware subscription here:
https://store.google.com/subscriptions?hl=en-US

A Nest Aware subscription applies to one "home"/"structure" in the Google Nest app or Google Home app. Your history starts with when you purchased the subscription.

If you go to Settings for your Google Nest Hello Doorbell in the Google Nest app and select "Nest Aware", it should say either "Active: Nest Aware" or "Active: Nest Aware Plus", depending on your subscription level.

If you go to your Google Nest Aware Doorbell in the Google Nest app, you should see a list of events in your history--below the live camera view, and if you turn your phone into landscape mode, you should see a scrollable timeline for your history on the right.

If none of this works, Google Nest has supposedly introduced "Nest Aware Premier Care". Go to this "What you get with a Nest Aware subscription" link:
https://support.google.com/googlenest/answer/9233159

Under "Nest Aware" Premier Care", select the "Contact us" link to send you to the premier care link:
https://support.google.com/googlenest/gethelp?&utm_term=premierhelpcontact

Re: nedt 1st gen

Brad — Tue, 23 Aug 2022 18:05:53 GMT

Hey there,

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription.

Best Regards,

Brad

Re: nedt 1st gen

Brad — Mon, 29 Aug 2022 16:01:49 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: nedt 1st gen

Brad — Tue, 30 Aug 2022 16:03:12 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad