topic No option to upgrade to nest aware plus in Subscriptions and Services

No option to upgrade to nest aware plus

mbel123 — Sun, 04 Sep 2022 16:39:53 GMT

I want to upgrade to nest aware plus, but when I click the links, it only gives me the option for Nest Aware. How do I get to Nest Aware Plus?

Re: No option to upgrade to nest aware plus

Cathal_S — Sun, 04 Sep 2022 17:21:49 GMT

Hi mbel123,

Unfortunately to change your Nest aware subscription you will need to cancel the current one and create a new subscription.

I had this frustrating experience myself recently when I needed to change from a yearly subscription payment to a monthly payment.

I lost all my past video history and familiar faces that had been stored.

Re: No option to upgrade to nest aware plus

mbel123 — Sun, 04 Sep 2022 17:41:51 GMT

Managed to fix it - bug appears to be in the web application. There is no option to upgrade there. From the mobile phone (android) was able to find the upgrade option.

Re: No option to upgrade to nest aware plus

Cathal_S — Sun, 04 Sep 2022 17:51:52 GMT

Great news and thanks for sharing this information.

Re: No option to upgrade to nest aware plus

janthadeus — Mon, 05 Sep 2022 01:27:39 GMT

Hi folks!

Thanks for your help here, Cathal_S.

Awesome, glad to hear! You did a good job upgrading your subscription to the new Nest Aware plus plan. You may upgrade your subscription in the web browser or the Google Home app.

Here's how:

Go to https://goo.gle/2QcwNC7 > at the top right, tap Account > Subscription.
From the Home nickname dropdown, select the home with the subscription you wish to manage.
Do either of the following:
- Click Upgrade to Nest Aware Plus.
- Next to the subscription, click the 3 vertical dots > Change your plan.
Select Nest Aware Plus > click Next.
Review the subscription details > Confirm Purchase.

We're here if you have any other questions.

Best,

Re: No option to upgrade to nest aware plus

EmmanuelR — Wed, 07 Sep 2022 15:12:01 GMT

I do not see the option to upgrade on web or mobile. I just purchased Nest devices and signed up for the free trial of Nest Aware. I already cancelled, but do I have to wait for the 30 days to expire before I can upgrade to the Nest Aware Plus subscription? Otherwise, I simply do not see any indication of how to upgrade at this point.

Re: No option to upgrade to nest aware plus

Brad — Wed, 07 Sep 2022 15:27:25 GMT

@EmmanuelR

I'm terribly sorry to hear that you're having these troubles. Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription.

Best Regards,

Brad

Re: No option to upgrade to nest aware plus

aatienza — Thu, 08 Sep 2022 22:09:45 GMT

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT and Brad.

Thanks,

Archie

Re: No option to upgrade to nest aware plus

EmmanuelR — Fri, 09 Sep 2022 03:32:00 GMT

Thank you. I tried these links before writing on this forum, but I believe my trial has to expire before I am able to upgrade. I chatted with a Nest agent and that was also the conclusion. Thanks, again.

Re: No option to upgrade to nest aware plus

aatienza — Fri, 09 Sep 2022 05:48:15 GMT

Hey EmmanuelR,

Gotcha — let us know if anything comes up, we're here to help.

Thanks,

Archie

Re: No option to upgrade to nest aware plus

Brad — Mon, 12 Sep 2022 19:50:10 GMT

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

Re: No option to upgrade to nest aware plus

Brad — Wed, 14 Sep 2022 18:07:43 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad