topic Re: Nest Aware subscription Issues in Subscriptions and Services

Nest Aware subscription Issues

RustyH — Sat, 10 Sep 2022 01:27:05 GMT

Due to router issues I have had to change my Wi-Fi connection, after spending hours trying to get everything to reconnect to new Wi-Fi, I eventually found out the only way was to factory reset all the cameras. Why do they make this so difficult?? Finally, after getting connected to my new Wi-Fi I have now lost my 1mth old 12mth Nest aware subscription. What is google thinking?? I spent a somewhat extravagant amount of money on this system, expecting it to integrate flawlessly with my google account and associated devices only to be disappointed by how overly complicated and difficult it is make any changes to the system!! How the $*&^% do I get my nest aware subscription transferred to my new Connection???

Re: Nest Aware subscription Issues

MplsCustomer — Sat, 10 Sep 2022 01:57:56 GMT

@RustyH

On this Help page, Google Nest has a "contact us" link under "Nest Aware Premier Care" for "24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

Hopefully, they can help you transfer your new subscription.

https://support.google.com/googlenest/answer/9233159?hl=en

Re: Nest Aware subscription Issues

janthadeus — Wed, 14 Sep 2022 02:14:46 GMT

Hi folks,

Thanks for your help here, MplsCustomer.

Checking in should you still have further questions here. Let us know by replying to this thread.

Thanks,

Re: Nest Aware subscription Issues

aatienza — Sat, 17 Sep 2022 04:47:33 GMT

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT.

Thanks,

Archie

Re: Nest Aware subscription Issues

janthadeus — Sun, 18 Sep 2022 06:27:33 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Best,