topic Re: Facial Recognition in Subscriptions and Services

Facial Recognition

Stuart_of_Skelf — Mon, 15 Aug 2022 14:03:10 GMT

This has been raised and noted several time (I can't reply to any of the closed instances) so raising it again.

Our doorbell has our eldest daughter registered as a familiar face. Her sister is 4 years younger and it is impossible to get it to register her as a new person as it consistently "recognises" her as her older sister. All I can do is delete her from the library against her sister's name. I am utterly unable to add her in any way as a new person. No factory reset or deleting her sister from the library will allow me to fix this, it is not learning in any way as it will not allow me to verify a library of images for each sister. I NEED TO BE ABLE TO HIGHLIGHT THE INCORRECTLY IDENTIFIED PICTURES AND ASSIGN THEM TO A NEW NAME. This "move" pictures feature has been asked for several times and yet a year plus later from the first one I can find it's still not there. Please act on these requests and get this feature working so the facial recognition can actually get better. If it can't recognise the difference between two not very similar sisters and won't allow the user to do anything to fix that it isn't fit for purpose!

Re: Facial Recognition

Booreiland — Mon, 15 Aug 2022 14:18:16 GMT

Same issue here with my battery powered doorbell. My daughter and her niece who’s 3 years younger and doesn’t really look like my daughter are identified as 1 and the same person.
it is absolutely unacceptable from a company like Google that nothing is being done about this. Users simply have no option to help the AI / algorithm to learn. The responses from Google in the aforementioned threads are appalling too. Acknowledging a problem doesn’t fix it.

Re: Facial Recognition

Stuart_of_Skelf — Mon, 15 Aug 2022 15:27:14 GMT

Completely agree, the only way it can learn is if it is repeatedly told that they are not the same person, specifically excluding this as a function is self defeating. My last issue was never fixed and with no notice days later a mod would close it due to inactivity. That inactivity being no actual solutions to my problem. Even if there isn't a move function there should be a button when the person is there to make the system store it as a new person so you can at least create a new person entity; if the processing can't differentiate between the two after that it should store it in both names in the library so you can delete which ones are correct or not. I can tell from the little thumbprint sized image.

Re: Facial Recognition

Stuart_of_Skelf — Mon, 15 Aug 2022 15:28:05 GMT

None of these ideas are remotely close to the edge of the envelope whoever is monitoring this, they are just common sense usability!

Re: Facial Recognition

Stuart_of_Skelf — Tue, 16 Aug 2022 14:54:00 GMT

Do I need to keep responding in this to stop someone closing it thinking it's been answered?

Re: Facial Recognition

Stuart_of_Skelf — Thu, 18 Aug 2022 08:23:58 GMT

Just had an email from Google asking if I got an answer to my problem. No, so far there's been people who have the same problem in this and other threads. At no point has there been an actual solution. There's been suggestions of things that will definitely not cure the problem. No more.

Re: Facial Recognition

Brad — Fri, 19 Aug 2022 15:26:15 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. It sounds like you have done quite a bit of troubleshooting already, but as facial recognition in these cams is basically an automated process, we really can't troubleshoot it too much. I have a troubleshooting guide you can use to see what else can be done. Please let us know how it goes.

Best Regards,
Brad

Re: Facial Recognition

janthadeus — Mon, 22 Aug 2022 23:25:16 GMT

Hey everyone,

Thanks for your help here, Brad.

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.

Regards,

Re: Facial Recognition

Stuart_of_Skelf — Mon, 22 Aug 2022 23:48:07 GMT

Since I originally asked I have started working on nights so I have been unable to try the troubleshooting. Please keep this thread open until I can try that in two days time.

Re: Facial Recognition

janthadeus — Tue, 23 Aug 2022 23:02:06 GMT

Hi folks,

Stuart_of_Skelf, got it. Sounds like a plan! Please keep us in the loop.

Regards,

Re: Facial Recognition

janthadeus — Mon, 29 Aug 2022 00:18:39 GMT

Hey folks,

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.

Best,

Re: Facial Recognition

Booreiland — Mon, 29 Aug 2022 08:20:09 GMT

Still does’t work like it should. Still I can’t assign faces to different people, still the doorbell “recognises” different people as the same. Just do something about it instead of simply acknowledging the issue. Sort it out!

Re: Facial Recognition

Brad — Mon, 29 Aug 2022 17:02:20 GMT

@Booreiland

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app
At the top right, tap your account.
Tap Feedback
tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

Best regards,

Brad

Re: Facial Recognition

Stuart_of_Skelf — Mon, 29 Aug 2022 16:39:48 GMT

Is this in response to my comment or the reply from earlier today?

Re: Facial Recognition

Booreiland — Mon, 29 Aug 2022 20:52:58 GMT

@Brad Please stop expressing your sympathy regarding the issue highlighted. Talk to your manager, tell him a lot of people experience the same issue and tell him to fix it. It’s simple really: the cam recognizes different people as the same person and users have no way to teach the system it’s getting things wrong. Give users the option to tell the AI: “ No, you’ve got it wrong. This person is someone else”. Give us the option to move a wrongfully recognised face to another or a new “known” face.

Re: Facial Recognition

Brad — Mon, 29 Aug 2022 22:29:30 GMT

@Booreiland

We are fully aware of your feedback, and all the feedback presented in this forum. We definitely appreciate all the input from everyone and for your continued patience. We are always looking to improve, so thank you.

Best regards,

Brad

Re: Facial Recognition

Brad — Fri, 02 Sep 2022 15:12:06 GMT

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

Re: Facial Recognition

Booreiland — Sat, 03 Sep 2022 22:46:38 GMT

Guess what Brad… there’s still no fix nor option to tie wrongfully “recognised” people to other nor new known faces.

Re: Facial Recognition

Brad — Tue, 06 Sep 2022 15:18:30 GMT

@Booreiland

That is correct. This request is not a current feature. I can only ask you to provide your feedback in the app. I do not have any further updates on this inquiry. Sorry for the inconvenience!

Best regards,

Brad

Re: Facial Recognition

Booreiland — Wed, 07 Sep 2022 14:45:18 GMT

How can my "request" not be a current feature? When I tab an incorrect picture, the Google Home app asks me if I want to move or delete it, but there's no way to move it to an existing known face nor to add it to a new known face...