topic Re: Bought Aware Subscription under wrong email in Subscriptions and Services

Bought Aware Subscription under wrong email

deannadobbin — Wed, 13 Oct 2021 17:07:25 GMT

Has anyone been logged into a different email in the "Google Store" without realizing and purchased under a wrong account? I was logged into my "spam" account automatically by the google store for some reason, so when I got the subscription email confirmation it is under that email that is not connected to any cameras. I canceled it but the card was still charged and there appears to be no option to transfer subscriptions so that was $165 wasted. Google help?

Re: Bought Aware Subscription under wrong email

Ashepherdson — Wed, 13 Oct 2021 22:44:57 GMT

You will need to contact Nest Support for this, https://support.google.com/store/gethelp, just explain the situation they should be able to assist you.

Re: Bought Aware Subscription under wrong email

Brad — Fri, 22 Oct 2021 18:03:37 GMT

Hey folks.

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

P.S Thank you Ashepherdson for helping out!

Re: Bought Aware Subscription under wrong email

Brad — Mon, 25 Oct 2021 20:31:50 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.