topic Re: Live history not working/ option on screen in Subscriptions and Services

Live history not working/ option on screen

RafaelEnrique79 — Tue, 20 Sep 2022 21:39:16 GMT

Live history option not available on my iPhone

Re: Live history not working/ option on screen

MplsCustomer — Tue, 20 Sep 2022 21:51:02 GMT

We would need to know what you mean by "live history option". Is this in the Google Nest app or the Google Home app? Do you mean the "History" option or the "Live" option at the bottom of the camera screen in the Google Home app? Or do you mean the "Full history" option that displays after you select "History"? Is your camera or doorbell wired or battery powered? Or do you mean the timeline/sightline in the Google Nest app? Do you have a Nest Aware or Nest Aware Plus subscription?

Re: Live history not working/ option on screen

RafaelEnrique79 — Tue, 20 Sep 2022 22:01:20 GMT

in the Google nest app when you opened the video, it used to have a paws fast-forward or rewind button and you could view the history live. Those option are no longer available in my video, and I do have the nest aware app/subscription.

Re: Live history not working/ option on screen

RafaelEnrique79 — Tue, 20 Sep 2022 22:02:12 GMT

I have the nest aware plus the $12 a month subscription

Re: Live history not working/ option on screen

MplsCustomer — Tue, 20 Sep 2022 22:05:57 GMT

@RafaelEnrique79

You should get the 15 seconds forward and 15 seconds backward options when you tap on the video screen, but the options disappear after a short while, until you tap the screen again.

Re: Live history not working/ option on screen

RafaelEnrique79 — Tue, 20 Sep 2022 22:25:17 GMT

Yeah they are not there at all

Re: Live history not working/ option on screen

RafaelEnrique79 — Tue, 20 Sep 2022 22:27:01 GMT

They were there up until about one week ago when they disappeared

Re: Live history not working/ option on screen

MplsCustomer — Tue, 20 Sep 2022 23:15:25 GMT

@RafaelEnrique79

If you can still see the equivalent forward and backward fast forward symbols for the same camera(s) on the home.nest.com website, then maybe you could try deleting and reinstalling your Google Nest app. On my iPhone right now, the forward and backward fast forward controls are still present in the Google Nest app.

Re: Live history not working/ option on screen

RafaelEnrique79 — Tue, 20 Sep 2022 23:51:42 GMT

I already tried uninstalling and reinstalling the app on my phone and it didn’t make a difference, but I have not tried it on the regular website

Re: Live history not working/ option on screen

RafaelEnrique79 — Wed, 21 Sep 2022 00:03:35 GMT

Didn’t see it on the website I tried re-subscribing to NestPlus we’ll see if that fixes it.

Re: Live history not working/ option on screen

RafaelEnrique79 — Wed, 21 Sep 2022 13:15:09 GMT

Guess that fixed it. All good now

Re: Live history not working/ option on screen

janthadeus — Sun, 25 Sep 2022 03:36:24 GMT

Hi folks,

Awesome, glad to hear that! Your efforts are much appreciated here. If you need help in the future, you know where to find us.

I appreciate your help here, MplsCustomer.

Thanks,

Re: Live history not working/ option on screen

janthadeus — Wed, 28 Sep 2022 03:38:33 GMT

Hey there,

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Cheers,
JT