topic Re: Someone hacked my acccount n deleted the videos. Is it recoverable in Subscriptions and Services

Someone hacked my acccount n deleted the videos. Is it recoverable

Mattmaxson — Fri, 16 Sep 2022 23:41:55 GMT

So someone gained access to my google account giving them access to nest. I pay nest to hold onto my data for 60 days but they had it deleted to hide their theft. How do I get my data back?

Re: Someone hacked my acccount n deleted the videos. Is it recoverable

janthadeus — Wed, 21 Sep 2022 02:35:18 GMT

Hi Mattmaxson,

Oh no! Thank you for letting us know. While we make sure that your security is our top priority by adding multiple layers of protection, we encourage you to change your account password and check your two-step verification settings to prevent this from happening. Here's how: Add 2-step verification to your account on the Nest app.

If your video history got deleted it will be deleted from your cloud storage as well. There’s no guarantee that it can be retrieved but let’s give these steps a try:

Go to https://goo.gle/2xYDHFv.
Under create a new export/archive, click select data to include the products were selected all by default. Click deselect all and scroll down and look for Nest.
Select advanced settings and select video history.
Scroll down, click next step.
Select create export/archive.
Confirm it is in-progress.

The time it takes to download your Nest data would depend on the file size. Once the download is complete you'll receive an email notification.

Let me know how it goes.

Best,

Re: Someone hacked my acccount n deleted the videos. Is it recoverable

aatienza — Sat, 24 Sep 2022 03:17:09 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT.

Thanks,

Archie

Re: Someone hacked my acccount n deleted the videos. Is it recoverable

janthadeus — Sun, 25 Sep 2022 03:58:56 GMT

Hey folks,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Thanks for chiming in, Archie.

Best,
JT