topic Re: My Nest Camera will not show me any video unless there is an event. Why? in Subscriptions and Services

My Nest Camera will not show me any video unless there is an event. Why?

rileys2344 — Sun, 02 Oct 2022 16:49:28 GMT

I have checked my Nest Aware subscription and it is current. I have tried both the browser and my Android App. with the same result.

Re: My Nest Camera will not show me any video unless there is an event. Why?

MrVacca — Sun, 02 Oct 2022 16:51:00 GMT

Hi @rileys2344 - What happens when you try to view the live feed, what error message do you receive? Are you able to pull your cameras up on the Google Home app?

Re: My Nest Camera will not show me any video unless there is an event. Why?

rileys2344 — Sun, 02 Oct 2022 17:03:42 GMT

I have no errors or issues when I look at it live on either the App or the web browser. All video without an event is greyed out and will not show me the recorded video.

Re: My Nest Camera will not show me any video unless there is an event. Why?

MrVacca — Sun, 02 Oct 2022 17:18:15 GMT

Thanks for the clarification @rileys2344. Do you have the nest aware or nest aware plus? Only the plus version can do 24/7 recording while nest aware only records events.

Re: My Nest Camera will not show me any video unless there is an event. Why?

rileys2344 — Sun, 02 Oct 2022 17:20:01 GMT

I only have Nest Aware. I was not aware there were levels. It used to be that Nest Aware gave you 24/7 full video recording.

Re: My Nest Camera will not show me any video unless there is an event. Why?

MrVacca — Sun, 02 Oct 2022 17:21:27 GMT

Yeah, sorry about that @rileys2344 im not sure when they made the switch. You can find more info here: https://store.google.com/us/product/nest_aware?hl=en-US

Re: My Nest Camera will not show me any video unless there is an event. Why?

MplsCustomer — Mon, 03 Oct 2022 01:44:12 GMT

@rileys2344

Google Nest added Nest Aware and Nest Aware Plus subscription plans in the middle of 2020 that covered all cameras and doorbells in a Google Nest "home". The 1st gen subscriptions were 24/7 but covered just one device. That's when we switched from the per-camera subscriptions to Nest Aware Plus; it's been at $120/year for U.S. subscriptions since then.

Re: My Nest Camera will not show me any video unless there is an event. Why?

janthadeus — Tue, 04 Oct 2022 06:01:32 GMT

Hi folks,

Checking in — I hope you've got the answer you're looking for. Let me know if you have more questions in mind.

I appreciate your help here, @MrVacca and @MplsCustomer.

Thanks,

Re: My Nest Camera will not show me any video unless there is an event. Why?

Brad — Fri, 07 Oct 2022 18:12:04 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: My Nest Camera will not show me any video unless there is an event. Why?

janthadeus — Sun, 09 Oct 2022 02:31:37 GMT

Hey there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Thanks for chiming in, Brad.

Best,