topic Re: Adding faces not working😡 in Subscriptions and Services

Adding faces not working😡

Pierre22 — Fri, 30 Sep 2022 14:57:19 GMT

Finally got my nest doorbell cam from ADT yesterday and after asking me about 2 faces (do I know them or not, would I like to add faces) that function hasn't come up again although several other people have shown up at the door and the camera even recognized "a person event". I've searched online, but none of the manual ways suggested of adding a face are available in my app. It said to go into the history/ event and when open to Swipe up, well that does nothing.. can someone please help? Also is there a way to zoom out? My ADT can had a way better horizontal view.

Re: Adding faces not working😡

janthadeus — Mon, 03 Oct 2022 06:21:02 GMT

Hi Pierre22,

Thanks for sharing that with us. Let’s check this out — a few questions: are you using the Google Home app or ADT app for the familiar face detection? Do you have an active Nest Aware subscription? Also, do you have a Nest Hello doorbell (wired) or the Nest Doorbell (battery)?

Looking forward to your response.

Thanks,

Re: Adding faces not working😡

janthadeus — Thu, 06 Oct 2022 06:27:06 GMT

Hi there,

Checking in to see if you still need help with this. In case there are any follow-up questions or comments, feel free to update this thread and we're happy to assist you further.

Regards,

Re: Adding faces not working😡

janthadeus — Fri, 07 Oct 2022 11:23:08 GMT

Hey there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

Re: Adding faces not working😡

Pierre22 — Fri, 07 Oct 2022 16:29:03 GMT

it's wired, using the home app since you cannot view the Nest cam on the ADT app (this must be fixed as it's super inconvenient). I'm not paying for a nest aware subscription if that's what your asking. As mentioned it has asked me about 2 faces thus far (still) and that's it. There's supposed to be a manual way of adding faces when I see them, but that's not avail.

Re: Adding faces not working😡

janthadeus — Sun, 09 Oct 2022 00:38:21 GMT

Hey Pierre22,

Thanks for getting back to us. I can understand you on this. The familiar face detection is one of the features of Nest Aware. Without an active Nest Aware subscription, you can only get basic motion detection and event recording for 3 hours.

Have a look at this article and let us know if you need more help: Familiar face detection.

Best regards,

Re: Adding faces not working😡

janthadeus — Wed, 12 Oct 2022 00:54:18 GMT

Hi there,

Checking in to see if you still need help with this. In case there are any follow-up questions or comments, feel free to update this thread and we're happy to assist you further.

Thanks,

Re: Adding faces not working😡

janthadeus — Thu, 13 Oct 2022 02:01:05 GMT

Hey there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,